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FREQUENTLY ASKED QUESTIONS
WHAT IS THE ORDERING PROCESS?
Sculpture is not something that allows for large quantities of inventory. For thatreason each piece is custom made at the time of purchase. Unfortunately this limitation requires 3 months on average, to accomplish your sculpture. The advantage to this process is that it allows customization for you the buyer. You can request changes to the patina and base to accommodate the space in which the sculpture will be placed. In most cases the sculptures are bought as is, but if there are changes you would like we can discuss those changes by contacting me personally.
WHAT IS A PRE-CAST SCULPTURE?
A Precast sculpture is a sculpture that has been left in clay form until someone has shown interest in purchasing the sculpture. Because the sculpture is in clayform it has not gone through the bronzing and patina process. Because the purchaser has not seen the final finished product this first purchase is given at a significant discount. It also allows for input on the final patina for the buyer. This opportunity is specific to the first and only purchase of a precast sculpture. Once someone has shown interest the bronze product will then be available for reference for future purchasers.
WHAT IS YOUR SHIPPING POLICY?
All shipping is included in the United States. Please contact me if you would like to order my sculptures and if you are outside of the US. Whatever increased price outside of the United States Shipping, I would need to add to your price. Please contact me at jonmorgan13@yahoo.com
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
DO YOU DO COMMISSION WORK?
Yes, I do commission work. If this is something you are interested in, we first meet to discuss your desires for the project. If the request meets the style of sculpture that I work in, I will send you a proposal. The proposal will outline the terms of the agreement. One-off commission work tends to be very expensive. Usually, 10 times what a reproducible piece will cost. For that reason I encourage collaborators to allow me to own the rights to the sculpture so that I can potentially sale reproductions of the art. This is negotiable.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- Most sales are FINAL. If there is any damage, please contact me at jonmorgan13@yahoo.com and make sure to save the packaging and take photos of the damage and of the package.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your order arrives damaged, please keep all packaging and contact jonmorgan13@yahoo.com with your order number for further instructions.
- Keep your packaging in case you need to return it. In every package should be the return label. In order to return the package. Please save the package and ship it back. Once the package is received, we will send your refund minus return shipping.
CAN I CANCEL MY ORDER?
All order sales are final. Please contact us as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can usually take up to 10-14 business days depending on your bank and your credit card carrier. The refund time also depends on the return shipping of your order. The refund will be sent once the order arrives back.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please contact us here
WHO TO CONTACT?
You can reach out at any time sending us a message here.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
Instagram: @jmorgansculpture
Facebook: Jonathan Morgan
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